PO's made out to Rectorseal
(We rep Plumbing only) (HVAC rep is Pacific Product Sales)
A legacy PWS Mukilteo line
Phone # = 800-231-3345
Order Entry:
customerservice@rectorseal.com
Support:
customersuccess@rectorseal.com
When you have specific questions about an order/status; i.e. questions about credit/billing, partial shipments, etc.
**New**help@rectorseal.com
Sales Team Specific Inbox
When you have specific questions about an order/status; i.e. questions about credit/billing, partial shipments, etc.
Santa Fe Springs, CA:
lou.lopez-help@rectorseal.com
Steve West = Director
Larry McGrail = Regional
larry.mcgrail@rectorseal.com = 206-914-3537
Discount Structure:
Net Pricing pulled through eComm (see button)
FREIGHT
Refer to wholesaler price list specific to customer in eComm. FFA located on
first page "About"
Minimum = Orders between $0-$100 net incur a $30 surcharge
Return Goods Authorization
· If customer cannot provide an offset PO there will be a 25% restocking fee to the return.
· If customer is placing an off-setting (new purchase order) equal to 10% over the return value, re-stock can be waived.
· Please send the off-setting order to orders@rectorseal.com and provide the PO#.
· Product must be returned in clean, sellable condition, in original boxes; full case quantity, no broken cases.
· For surplus returns/rebalances, please provide the original PO and verify that the order date is no older than one year.
· The RGA will have to be approved before being issued and will be processed after the off-setting order is received.
· Once the RGA is processed, the customer will have 30 days to return the items. After that, the RGA will be canceled.
· Customer is responsible for return freight if the return is related to stocking changes.
· Send request to customercredits@rectorseal.com
Factory location:
Orders ship from Houston, TX 77055