Mukilteo Fax: 425-493-9717
Seattle Fax: 206-624-3647
Portland Fax: 503-249-1860
​
Matt Funk Bosch HVAC Tech Support:
(888) 509-0222
Intranet
New IT Support
support@redpandasystems.com
866-644-4005

PO's made out to L.H. Dottie (No Buy-sell currently)
​
Phone # = 323-725‑1000
​
New orders:​
​Placed through the Magento e-commerce site
​​​​​
Customer Service / Tech Support:
​customerservice@lhdottie.com
​​​​​​​​​​
Andrew Day - Regional Sales Manager
drewd@lhdottie.com - 986-200-1893
​
Discount Structure:
​Pricing Pulled through BI Portal or Magento
​​
FFA:
​$950 Net Continental US average
$1,500 Net Alaska or Hawaii
Some wholesalers have specific FFA's (accessible on BI.)​​
​
Minimum = $100 Net / $25 drop ship fee
​
Return Goods Authorization:
​
Damages, shortage claims are sent directly RMA.​
​
Defective claim forms are available (and are required) on BI for all items covered under our one year warranty (six months for chemicals and tape.) Include pictures for shipping damage.
​
12 month Guarantee-to-Sell (GTS) claims are entered on BI, either by PacWest or the customer.
​
Literature:
​Ordered through BI portal
​​
Samples:
​Ordered through BI portal
​
Main Location
​Los Angles or Oklahoma City, which feeds Montana.
​
