Mukilteo orders - PO's made out to Pac West Sales
Factory Direct - PO's made out to Heat Link
See "Terms" button for Wholesaler List
A legacy PWS Kent line
Phone # = 1-800-323-1545
Technical support = 1-800-661-5332
Support:
Customer Service = csr@heatlinkgroupusa.com
Direct Wholesaler PO's = orders@heatlinkgroupusa.com
When placing consigned & buy / sell PO's:
To:
C.C.
Warren Brown = Regional Manager
AK, CA, HI, ID, NORTHERN NV, OR, UT, WA, WESTERN WY
wbrown@heatlink.com - 951-337-0121
Jeff Grassy = Regional Manager
AZ and SOUTHERN NV
Discrepancy Reports Sent to:
C.C.
Additional Contacts:
Laurie = lserrano@heatlink.com
Gordon = gsheldon@heatlink.com
Daryl = dhampson@heatlink.com
Cory = cclarke@heatlink.com
Warren = wbrown@heatlink.com
Discount Structure:
Expansion (Stocking) = List X .301 (Pac West)
(Non-Stocking) = List X .346 (Pac West)
Rosen Everett (Purelink Coils and Straights) = List X .286
Press (Stocking) = List X .301 (Frontline)
(Non-Stocking) = List X .346 (Frontline)
Additional Programs
Trademark - Always FFA on Ferguson orders.
Ferguson - 0.28 on all pipe if purchasing, or splitting a truckload shipment with Pac West.
Pacific Plumbing / M&L - 0.28 on all pipe if purchasing, or splitting a truckload shipment with Pac West.
Please point all Pacific employee's pricing inquires to customerpricing@pacificplumbing.com
KIE - Click here (Awaiting Update)
Ferguson - IDAHO ONLY Click here
Standard Plumbing - IDAHO /UTAH ONLY Click here & here (Awaiting Update)
Peterson Plumbing - UTAH Click here
Great Western Supply - UTAH Click here
Silver Creek Supply - UTAH Click here
The Plumbers Crack - ARIZONA Click here
Winston Water Cooler - ARIZONA Click here
FFA:
See "Terms" Button
Minimum = No Minimum (Unless you will call in Canada $100 Net)
Standard shipping times:
3 days from confirmed order (or less).
D/C pickups: 3 days from confirmed order (or less), scheduled with local HeatLink shipping department.
Rush orders: Same day shipment if order confirmed by 11AM.
Next day if order confirmed after 11AM.
Next day freight charges applicable.
**Rush charges may apply**
Return Goods Authorization
Please note that Buy/Sell items are up to our discretion on restock.
For stock items, restock can be reduced or waived based on circumstance.
Please reach out to Nick Jacobsen before answering customers.
Consigned items are returnable for a 50% restocking fee under the following conditions:
- Purchased within 12 months of return date, referencing original PO#
- Active inventory in current catalog (WSL, CLR, CD, OBS components excluded)
- Remains in the original, unmarked, unopened packaging
- New, clean, and re-saleable condition
- Returned prepaid to HeatLink within 14 days of RMA issuance
See RMA Request form button
Notes:
If the product received is unsatisfactory, or deemed otherwise unsellable, it
will be disposed of or returned at the returnee’s discretion & cost.
Any exceptions to the above criteria requires Sr. Management approval.
Factory Location: Calgary, AB T3N 2M7