New IT Support
support@redpandasystems.com
866-644-4005

Discount Structure:

Use link to "Portal" to get the B-line Extranet

"Order Center" for standard nets

"CPQ" for job quotes

 

***New*** B-line Chat Link

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CONTACTS:

     

New orders = blineusorders@eaton.com

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Customer service questions = blinecustomerservice@eaton.com

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Domestic Compliance Letters = B-LineGovernmentdeterminations@Eaton.com

Part number and Material# (Only avail in CPQ) required on request form

    

Quote Requests = CHBLWestQuotes@Eaton.com

   

Technical Questions = blinetechnicalsupport@eaton.com

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Seismic Requests = blineseismicsupport@eaton.com

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Escalations = BLCSEscalationsWest@eaton.com

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EDI/Order center questions = CBOEDI@Eaton.com

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New "Fast Lane" customer service

Simply tag “Fast Lane” in the subject line of your email and send to your normal

B-Line email address. Use only for very specific requests.

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Andy Miller - Mechanical Sales Vice President

AndrewKMiller@Eaton.com - (704) 905-9493

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Steve Thompson - Mechanical Sales West Regional Manager

StevenHThompson@Eaton.com - (562) 230-9319

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Mechanical Escalations

1st Level = Darla Smilek - CS Supervisor

618-407-0345

DarlaMSmilek@Eaton.com

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2nd Level = Bruce Manton - Director, Customer Service

315-223-9029

BruceAManton@Eaton.com

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Minimum:

$100 Min  (Waived by a W/C or a 2nd Day Air / NDA Shipment)

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Return Info:

$250 return Minimum

Email request to CBOReturns@eaton.com

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Warehouse Location #'s

# 1169 = Proline Sales Kent, WA (Electrical Rep)

# 1184 = B-line Fontana, CA 

# 1150 = B-line Highland, IL

# 1153 = B-line Reno, NV

# 1152 = B-line Troy, IL

# 1159 = B-line Pinckneyville, IL

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