PO's made out to Apollo
Phone # = 704-841-6000
New orders:
Entered by PWS through the AOL extranet
Sales Support General Email:
customerservice@aalberts-ips.com
Email Contacts for Rep Order Entry Questions
angela.hamilton@aalberts-ips.com
jonathan.logan@aalberts-ips.com
debbie.whitley@aalberts-ips.com
Sheita Ratliff - CSR
sheita.ratliff@aalberts-ips.com
Manage escalation requests, process order changes (additions, cancellations, CDC changes, PR holds), oversee the order-to-delivery process
Tony Byrnes - Inside Sales Rep
anthony.byrnes@aalberts-ips.com
Project quoting and part identification, generate new business leads, maintain proactive communication with a defined book of customers
Apollo Strategic Accounts Team and a List of their accounts :
Apollo Technical Support
Suzie Sommer
TS Quote
Shurjoint Customer Service / Tech Support:
shurjointcustomerservice@aalberts-ips.com
Shurjoint Inside Sales Rep: Ben Diaz - (704) 841-6089 benjamin.diaz@aalberts-ips.com
Shurjoint Sales Support: James Brown (704) 443-2043; james.brown@aalberts-ips.com
Dan DeLonjay - Senior Sales Director for Shurjoint
dan.delonjay@aalberts-ips.com - 704-841-6000
Jennifer Simpson - Accounting (Questions about credit holds)
jennifer.simpson@aalberts-ips.com
John Simoncini - Backflow Strategic Account Manager
john.simoncini@aalberts-ips.com - 213-500-1396
Discount Structure:
Use Extranet "AOL" button for most items
Backflow (Family Group 50) New:
Small Diameter: (Tier A) List X.14 (sizes ½” thru 2”)
Large Diameters: (Tier A) List X .22 (sizes 2-1/2” & Larger)
Parts List X .5 (The Part Works only at List X .4 for parts)
FFA:
$6,000 Net or $3,000 Net of Press Fittings/Power Press
$3,000 Net for WinSupply until 12/31/26 (Per Dave Macey)
$6,000 Net to Alaska
Backflow FFA (Tier "A" customers):
$2,500 Net small backflow
FFA on all large backflow 2.5”-12”
Minimum = $50 Net
MTR (Mill Test Report) = $40.89 Fee
Return Goods Authorization:
Processed through AOL extranet Click for Walkthrough
90-day return policy
30% standard re-stocking fee
Literature:
Only online catalogs available
Main Location
WHSE# 1000 - 1418 S. Pearl Street Pageland, SC 29728
WHSE# 9011 - 8020 N. Virginia Street Reno, NV 89506
WHSE# 9014 - 300 North Industrial Pkwy Westville, OK 74965
WHSE# 9015 - 500 Keystone Avenue Pittston, PA 18640
In stock items are typically 48 hours to ship + transit time
New Account setup process
Process is as follows:
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Three forms below go to Regional Manager for Approval.
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Regional Manager sends to Jennifer Simpson with the credit check form ( use the attached form for now)
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If approved Jennifer sends to Justin for codes
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Justin sends to Kim to ensure Sales Rep Assignment Codes are correct for entry- Region Territory etc...
User name: efox
Password: We3kings
Any time a customer is asking for a quote on a mounted and tested actuator assembly, the typical lead time for the assembly is about a week ARO depending on how backlogged the assembly team is. Cut off time of 12:00 for same day shipping does not apply to orders that require additional mounting and testing.
If customers need the parts urgently and want the quickest lead time we can offer, we can quote them the same components (ball valve, actuator and mounting kit) and ship those to them where they can mount the valve to the actuator on site. The mounting kit comes with instructions on how to do this.
Idaho Zip Codes In Our Territory
83402 / 83713 / 83501 / 83814 / 83815 / 83835 / 83864